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Apprentice in Customer Service Level 2
College
Harrogate
Qualifications required
There are no formal entry requirements, but you are expected to have a good standard of communication, numeracy and literacy. You should also have had considerable work experience and would be able to demonstrate a sense of responsibility for your own work and that of others. You should be able to work effectively in a team.
Course Length
1 year
Venue
Session Time
Days Running
Start Date
This course will enrol throughout the year
Course Hours
Apprentice in Customer Service Level 2
Description
The Level 2 Certificate in Customer Service is primarily aimed at candidates who undertake a customer service role and recognises that employment in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing. These NVQ’s are based on the national occupational standards developed by the Institute of Customer Service (ICS).
It is suitable for candidates:
• Who have particular customer service and administrative job roles.
• Who are working in a customer service environment.
• Whose role is to provide service to customers.
Progression
You will be able to progress to an NVQ3 in Customer Service
Additional Information
Similar Courses
| Course Name | Qualification | College |
|---|---|---|
| Apprentice in Customer Service Level 2 | NVQ LVL 2 | Harrogate |
| Business and Administration - NVQ Level 2 OCR | NVQ LVL 2 | Harrogate |
